Shipping policy

We offer shipping service worldwide. Shipping using EMS.DHL,UPS and TNT which is included the price of your bag, and is highly recommended for most regions. Soon after we ship your package, we will send you tracking number once it available. You can expect delivery time of 5-7 working days according to your address. When you purchase item in our website, we can confidently assure that your shipment will be sent promptly and arrive securely to your door. You can track your shipment through the tracking system provided, or contact our customer service through via email. Each package will be cushioned against damage, clear customs, wrapped to avoid high import taxes, and will be exactly what you ordered. We guarantee that our items will clear customs anywhere in the world.

All products sold through this website are covered by our warranty and return policies. we appreciate your business, and with that in mind we always want you to feel completely satisfied with your purchase.We offer warranty after you purchesed your item from our website. it can be returned or exchanged ONLY if it is faulty. i.e. such as scratch, dent, nick or fading. The refund do not include the shipping fee.

Returns Policy 

If for any reason whatsoever you are not happy with your item you may return it within 14 days for a full refund of the purchase price.

Please contact us first, so we are aware there is a problem.

All items must be returned with all original packaging, Please get a proof of postage for all returns and send them to:

Kitwizard, 47 Delph New Road (opp Alphin Pans), Delph, Oldham, OL3 5BY.

Pack all items as flat as possible, if the postage sounds expensive, let us know, we may be able to do something about it!!

Please insure your return. We are not responsible for lost or damaged products during the shipping process. All shipping costs incurred as such are not refundable. If the demage was caused by human factor, the return/refund policy will be considered null and void , the product is subject to final inspection for the above conditions before your return is processed.

In all: in order to avoid unnecessary costs on both sides please contact with us before return the item. Wish you have a happy shopping! If you have any questions please contact us.

For Returns:
Returns can be sent back within 14 days upon receipt, all returned items must never been used and in new condition. All return packages must be insured, your payment minus original shipping charges will be fully posted to the original funding sources with 5-7 days once we received the returns. Buyers are always responsible for the shipping charges to return.

For Exchanges:
We only accept exchanges for new and never used items with all accessories and packing. Please send back the items within 15 days upon receipt. All return packages must be insured, exchanges will be sent out within 5-7 days once the return has been received. Buyers are always responsible for the shipping charges to return.

Important Notice:

1. Although we provide 100% hassle free return policy, considering the time and money consuming, we surely appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.
3. Please fill out and include the return form that we sent with the items in the return package.
4. We will not be responsible for the lose if the returned package get lost during the shipment, original post office receipt must be kept to claim the compensate.
5: when you got parcel and resend to us back direct and we dont know about this.we will never refund and exchange.at frist.you must be contact us and say the reason when you got,so we will solve it

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